Contact Center

The contact center has evolved significantly over the last few years. Historically, having been the place that companies pushed high volume customer activity with a focus on operating at the lowest possible cost, the modern contact center is far more sophisticated. Enlightened companies see the contact center as a place to deliver an exceptional customer experience, at a relatively low cost, and something that can drive revenue into the organization.

These solutions represent the most common that Touchbase undertake for their clients.

icon cc transformation programContact Center
Transformation Program

icon cc enablementContact Center
Enablement

icon unified agent desktopUnified Agent
Desktop

icon universal queue multichannelUniversal Queue

icon email web interaction managementEmail, Chat & Web
Interaction Management

icon multichannel reporting analyticsMultichannel
Reporting & Analytics