Clients rely on Touchbase to not only, be on hand at all times to resolve technology issues through OPTIMIZE Support, but also to proactively deliver business outcomes through the performance management and ongoing optimization of the existing technology environment with OPTIMIZE Manage+. These services have been developed with the highest levels of professionalism and with the deepest knowledge of business communication available. This is attested through Touchbase’s adherence to Information Technology Infrastructure Library (ITIL) best practices, membership of Cisco Powered Global Managed Services and through the attainment and upkeep of global Cisco Master Unified Communications and other Technology Partner accreditation (all of these are regularly audited by independent bodies).
Our 'Best Practices for Managing Your IT' document highlights the barriers to achieving the above challenges for any IT Department and how to overcome these barriers to truly deliver to your end users, customers and executives.
These two services have a wide range of contract and SLA led elements – all designed to maximize uptime and relevance of technology to the client organization. The service is driven by a dedicated Client Engagement Manager who is non-revenue focused, client satisfaction targeted and goal orientated. Their regular updates notify clients what potential issues have been identified and rectified in their business-critical systems - before they become a problem.
OPTIMIZE Support – Follow the Sun contact and a single client management system across Touchbase Service Hubs in Sydney, London and Denver, delivers professional and immediate support to the client – wherever they are and whatever the time.
Touchbase’s Service Hubs have only highly skilled technical engineers taking support requests. This enables organizations to benefit from an immediate and informed assessment of the impact and urgency of the request – the majority of requests having first call resolution.
OPTIMIZE Manage+ – Including OPTIMIZE Support as standard with one or more of the following value-add services: