Case Studies

UC Transformation Program - Cost Savings

Incredible impact of Best Practice UC Architecture on a global software company.

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Beverage Company - DELIVER

From country to country: consistent communication system unites Beverage Company.

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Broadcast Company - DELIVER

Business outcomes delivered as revolutionary five year contact center delivery continues.

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Broadcast Company - DESIGN

Speed & quality improvements across every communication channel set to improve experience.

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Donovan Data Systems (DDS)

Setting the standard in communication.

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Debt Management Company - DELIVER

Contact center consolidation improves all elements of customer interaction.

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Debt Management Company - DESIGN

Contact center agent and customer experience set to improve together with efficiency.

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Financial Services Company - DELIVER

Control over communication environment provides clarity for its alignment to strategy.

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Financial Services Company - DESIGN

Toward global consistency: consolidating the North American communication environment.

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Financial Services Company - OPTIMIZE

Improved support across North America through fast, effective incident response & resolution.

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Global Comms Company - DISCOVER

Contact center opportunities discovered in detail, creating clear path to business outcomes.

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Global Comms Company - OPTIMIZE

Dedicated Touchbase team strengthens existing systems and builds for the future.

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Global Engineering Company - OPTIMIZE

From disparate systems and contracts to fluid communication across the organization.

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Global Luxury Goods Company - DISCOVER

Revelation as true cost of communication and clear path ahead is discovered.

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Global Manufacturing Company - OPTIMISE

Intelligence throughout communication technology creates optimum environment.

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Global Software Company - DELIVER

New world-wide communication environment speeds product development process.

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Global Software Company - DESIGN

Productivity set to rise & costs to fall for one of the world’s leading software firms.

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Global Technology Company - DELIVER

Consolidated communication environment tightens control & boosts productivity worldwide

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Global Technology Company - DESIGN

Blueprint for communication environment defines impact of consolidated worldwide system.

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Global Technology Company - OPTIMIZE

Preemptive resolution eradicates potential threats to the communication environment.

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Misys - DELIVER

Consistent communication model comes to Misys HQ in London after success in Manila.

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Production Resource Group (PRG)

Strengthening a global network - Entertainment technology provider connects 20 offices with next-generation communication network.

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