Best Practices

Touchbase has been providing solutions for clients around communication technology for 20 years. With our extensive knowledge around unified communications, contact center and managed service, we wanted to extend this to our readers and provide value oriented documents around some of the best ways to solve technology issues.

Our Best Practices documents, featured below, are relevant to many industries and types of businesses. All downloads are free and we hope you can drive maximum value from them.

Managed Services

Managed Services - best practices for your IT environment.


Partner Selection

This Best Practice document is intended to give the reader some observations from Touchbase around Partner Selection.


Cisco UCCE Recommendations

Cisco Unified Contact Center Enterprise (UCCE) represents the leading global, multi-site contact center platform available today.


Upgrading Cisco Unified Communications Manager

The purpose of this Best Practice document is to give the reader an understanding of the breadth of capability of the UCM platform and the major considerations for them when looking to really leverage it across the business.