Our clients may create tickets with the Touchbase Optimize team by phone, email or via the web portal. The Optimize Team does not have tier one “Call loggers” as it is essential that clients speak directly to a Touchbase engineer who can assist immediately.
Please note: Severity 1 and 2 cases should always be opened via telephone. This ensures immediate action.
Access Anytime Anywhere 24x7: Contact Touchbase via the following:
Touchbase Service Operations – Contact Numbers
- USA Direct: +1.303.214.7900
- USA Toll-Free: +1. 800.605.6920
- EMEA: +44.330.808.1810
- APAC: +61.2.8310.5949
24/7 Follow The Sun Model
Follow the Sun contact and a single client management system across Touchbase Service Hubs in APAC and Denver, delivers professional and immediate support to the client – wherever they are and whatever the time.