#letstalkIT : Technology and Sales

Posted by Christine Haigh on 10 November 2012

Is there a way that technology can boost sales?
With the rapid evolution of technology, it is better to embrace it rather than fall behind.Not only can new technology make business processes more efficient, but they can also boost the bottom line.

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Social Collaboration : Part 3

Posted by Jeff Sadecky, Cisco Systems on 1 November 2012

PART 2 : CISCO WEBEX SOCIAL - CULTURE SHIFTS TO BETTER ENABLE COLLABORATION
This is is my third in the series about the “knowing how” and “knowing why” of better enabling a successful WebEx Social deployment.

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#letstalkIT : Growing your Contact Center from UCCX

Posted by Christine Haigh on 30 October 2012

Today we have a two part question- thank you for reading!
Q: When should our company start looking into UCCE?
First off, for those who do not know, UCCE stands for Cisco Unified Contact Center Enterprise and is the Cisco technology in place for organizations that are operating a contact center or...

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Social Collaboration and Program Services: The Benefits

Posted by Christine Haigh on 29 October 2012

The average office worker spends 28% of their workweek managing emails and 20% looking for internal information resulting in an average of $26,041 lost per year per worker due to unproductive communication barriers.

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#letstalkIT : International calling issues?

Posted by Christine Haigh on 28 October 2012

Our site is unable to place calls to certain international numbers.How can this be resolved?
Typically we get reports of clients who are unable to make international calls.The issue, most times, seems to be intermittent and usually to certain numbers.

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#letstalkIT : Email Security

Posted by Christine Haigh on 16 October 2012

How can we ensure email between our company and clients are secure?
In 2011, the average number of emails sent and received per day by average corporate users was 112.Nineteen percent of emails sent to corporate inboxes were spam and.39% of emails were malicious.

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Turn up the Volume, and LISTEN UP!

Posted by Christine Haigh on 12 October 2012

CISCO SOCIALMINER
Everyone knows that social media has undeniably changed the way we interact with our friends and family, but few understand the advantages that come along when pairing social media and business together.http://www.youtube.

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Seeing is believing…

Posted by Christine Haigh on 2 October 2012

TOUCHBASE CLIENT BRIEFING CENTER OPENS IN LONDON
Touchbase has worked closely with Cisco to create an exceptional Client Briefing Center in our London office.

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#letstalkIT : Video Conferencing

Posted by Christine Haigh on 2 October 2012

Where does video conferencing play into the Cisco Collaboration portfolio? What options do you see for a desktop user of video conferencing technologies?
Video conferencing and video in general plays a critical role in any collaboration portfolio/strategy.

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#letstalkIT : Comprehensive Collaboration Strategy

Posted by Christine Haigh on 28 September 2012

Does Touchbase have capabilities to help develop an overarching collaboration strategy - including UC, Video, Web Conferencing, Presence, social, etc.- tied into business impact and outcomes?
We absolutely have capabilities to develop a strategy around collaboration.

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