Touchbase works closely with multiple technology partners in order to drive our clients' success in their respective markets. The partners we choose to work with have gone through a comprehensive vetting and testing process because we want to ensure that our clients are delivered the best products and solutions. If it's not good enough for Touchbase, it's not good enough for you.
Currently, Touchbase works with the following for all Solutions, Products and Services that we deliver:
Underpinning Touchbase’s proposition are the products of Cisco. Cisco command market leading positions in all technology segments that they operate in and their products can truly be called Best in Class. Touchbase choose to work with Cisco across Unified Communications, Contact Center, Networking, Datacenter & Security because they invest heavily in Research & Development and have a proven track record on a global scale. Their vision around how people connect, communicate and collaborate fits perfectly with what Touchbase is working hard to achieve. Lastly, and perhaps most importantly, their complete focus on customer satisfaction is aligned with Touchbase’s commitment to deliver an exceptional experience to our clients, whatever the engagement.
WEBTEXT connects Avaya & Cisco contact centers and related business systems to customers’ cell phones via SMS text and MMS picture messaging, transforming the customer experience.
WEBTEXT operates a global network of messaging gateways and has offices both in the US and Europe. WEBTEXT customers include international and Fortune 500 in sectors covering: biotech, cable TV, consumer appliances, education, entertainment, finance, government agencies, healthcare, hospitality, insurance, manufacturing, poison control, public utilities, publishing, recycling, retail, retirement systems, social services, security, sport, technology, telecom, transportation and waste management industries.
WEBTEXT solutions can Message-Enable any business for outgoing, incoming or both. Messages can be automated (Smart Notifications) or agent / customer initiated (Contact Center Messaging).
WEBTEXT messaging is easy to deploy and allows customers to keep their existing voice provider.